Customer Services

AWARD-WINNING CUSTOMER SERVICE

CUSTOMER SERVICE
Our Customer Service team consists of 187 driven employees, with 24 different nationalities from all over the world. We are well-recognised in the business when it comes to this area, and have won a number of prestigious global prizes.

AWARDS

AWARDS
We are incredibly honored and proud to have won an astonishing 10 EGR awards since 2014 onwards, proving that with passion and dedication together with the right people and processes in place anything is possible. Always keep the customers at heart and make sure to be proactive, delivering features before customers asks for them, that’s the secret.
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MELISSA ZALBEIGI – HEAD OF CUSTOMER SERVICE, MALTA

Our Customer Support is proud to offer exceptional service to our customers, and this is only possible as the entire team has a true passion for the job and is able to work together, aiming to reach the same goals. The department provides the best training and state of the art tools that result in a positive and unique experience for all of the contacts we receive each year. Most importantly, we treat all of our agents as we would like them to treat our customer, with respect whilst we value and act upon their feedback and potential issues. Take care of your team and you are halfway there.

RESPONSIBILITIES

The Customer Service Agents’ mission is to provide the best possible service so that our customers can enjoy the different games we offer. Their primary responsibilities are to help customers via all our customer service channels, work with your team to reach customer service related goals, for example, customer satisfaction, and translating promotional texts or surveys. Around 40% of our support agents get promoted to other positions each year, which means that we can keep hiring new agents continually. We’re always on the look-out for new talented people to join our team! There are many Betssonites that started as CS agents, not only in Customer Service but in all other departments in the company as well.

AVAILABLE JOBS

JOBS
Find your dream job today! Take a look at all our available jobs in Customer Service.

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HEAD OF CUSTOMER SERVICE

JOBS
In this interview, Head of Customer Service, shares her views, insights and experience of working at GrodtGroup.

RESPONSIBLE GAMING

Within the Customer Operations Department which Customer Service is part of, we also have a team of safeguards dedicated to responsible gaming to protect our customers from spending more than what they want. All our customers should feel like they have control over their gambling and can play in a comfortable, enjoyable and sustainable way.

RELOCATE TO SUNNY MALTA

RELOCATION

Find your next Adventure abroad

Moving abroad means endless new opportunities, but also some quite big challenges. Luckily enough you don’t have to worry a bit; we will help you every step of the way!

ABOUT OUR DEPARTMENTS

OUR DEPARTMENTS
Our Betssonites comes from a wide range of different nationalities, educational backgrounds and experiences. It’s what makes us so great. We keep learning and improving as we constantly evolve. We are responsible and transparent in our operations and respect each other and our customers. We employ people from all over the globe to work in one of our department. Curious about what they do?